Other options Meridian 1 Option 51C, 61C, 81C
Motorola 68040
Commercial Processor
The Option 11C packs the same power as the larger Meridian 1 systems with the Motorola 68040 commercial processor. With the increased horsepower, the Option 11C is well suited for small call center and telemarketing environments. The increase in real-time processing power is seven times over the previous generation Option 11 system. This increase in processing capability enables Option 11C to support real-time intensive applications, heavy call traffic associated with call centers, sophisticated applications such as Computer Telephony Integration (CTI), Customer Controlled Routing (CCR), and Integrated Voice Response (IVR) . This dramatic increase in processing power ensures that the Option 11C can support your business needs today as well as future applications.
Keycode Software Activation
With Option 11C, Avaya introduces a new software delivery system which enables software Feature Packages and Terminal Number (TN) levels to be activated via keycodes. This capability allows for much quicker and easier order fulfillment for software Feature Packages.
Digital Phones
Meridian 1 Option 11C is easy for people to use. Meridian Digital Telephones bring all the powerful features and services of the Meridian 1 Option 11C to each desktop in your company, helping employees communicate better and improving productivity company-wide. You can choose from a wide selection of telephones to match the specific needs of each employee. Choose from a digital telephone portfolio which includes a single-line telephone, specialized sets for telemarketing, a variety of business telephone configurations that provide capacities from 6 to 60 keys for lines and features, modular displays for enhanced call coverage, and programmable data adapters to take advantage of sharing on-site and remote computers, modems and public databases.
Wireless Phones
Need to be mobile throughout the workplace to get your job done? Companion Systems will enable you to stay in touch while on the move. Companion Systems provide wireless mobility within a facility with the use of compact, lightweight Portable Telephones. There are no wires to tie you down, no static or dead zones. You are free to move throughout your workplace, walking, talking and working wherever you are in the facility. Companion Systems are fully integrated with your Option 11C, providing you with all the features and functionality of your desk telephone on pocket size Portable Telephones. Voice Messaging Meridian 1 Option 11C voice messaging gives you the tools to provide personal and professional attention to everyone who contacts your company – whether by phone or by fax. Meridian Mail Card Option provides voice mail messaging as well as a wide variety of other features for efficient message management. Meridian Mail networking can provide cost-effective and efficient voice messaging to any location in your network, delivering the same features to everyone in your company for simpler communications.
Call Centers
Meridian call center products improve operating efficiency with functionality that also provides the best in customer service. Highlights include: Efficient distribution of incoming calls through Meridian Automatic Call Distribution (ACD). More effective management through Meridian MAX IPE. Take an in-depth took at your call center, including queues, agent group and individual agent statistics with a comprehensive set of management tools. CCR Link Module provides specialized call routing through Meridian Customer Controlled Routing (CCR).
Multimedia Solutions
Avaya’s Symposium Call Manager and Symposium Multimedia Conferencing bring the power of multimedia communications to your desktop by combining your telephone, personal computer, video and data applications. Symposium Call Manager brings an easy-to-use Microsoft Windows environment to advanced telephone and voice mail services. A simple click of the mouse lets you access your voice mail and handle your calls without ever touching your phone. Create personal directories, and call anyone in a directory with the ease of point-and-click simplicity. Log incoming and outgoing calls for easy call accounting. Attach a memo to any directory listing, so when you call, or receive a call from that person, the note pops up on your screen to be sure you always remember everything you need to cover. Symposium Multimedia Conferencing features let you get as close as you can get today to a personal meeting without leaving your desk. Symposium Multimedia Conferencing adds a collaborative working environment to Symposium Call Manager and is the first in a new generation of innovative multimedia communication products that provides full interoperability with all H.320 industry standard products.
ISDN Private Networking
Meridian 1 Option 11C is ready to help you take full advantage of Integrated Services Digital Networking (ISDN), a set of standards capable of transmitting fully digital communications (voice, data, fax and image) over the same facilities . Today, ISDN capabilities can display a caller’s name and the incoming phone number over a private network. Option 11C with its increased processing power presents a very strong networking capacity that can fully take advantage of networking capabilities.
Investment Protection
Option 11C is designed to accommodate future technological innovations and advances currently being pursued by our research and development teams. Avaya takes pride in its record of protecting customers’ investments in communications over the long term. All the performance, value, simplicity and unparalleled quality you’d expect from Avaya, the leading manufacturer of digital communication systems, is available with Meridian 1 Option 11C.
